Most national ISPs have a reputation for having poor telephone support. This is in part due to having mechanized systems handle lots of phone calls and having outsourced operators handling the rest. Usually it will be impossible to access a person who's actually working in your area of interest. National Internet service providers may or may not have worse latency than their local counterparts due to distance considerations. National ISPs are also frequently behind the times with regard to cutting-edge ISP technologies. Being larger companies, it usually takes them longer to adopt a new ISP technology.

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