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If you're thinking about signing up with a specific ISP, but not sure about its network reliability, ask a few questions before signing on the bottom line. An ISP provider with a lot of customers but few modems is going to greatly decrease your chances of getting online. Ask the ISP about its modem-to-customer ratio. Also, if the ISP is not directly on the Internet's backbone, connectivity is going to be slowed by the number of router hops it takes to get from the backbone to the customer's computer. Interrogate an ISP about infrastructure before making a decision to go with them.