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Your ISP provider's tech support is important to you, even if you're a full-fledged techno geek. Be sure before you sign up with an ISP service that the provider has technical support and that it's available when you might need it. If you burn the midnight oil and your connection goes down, will your ISP tech support be there to answer the phone? Additionally, find out if there are any additional costs for calling technical support before you need them to get you up and running again.