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National Internet access is great for travelers who need to constantly access the Internet from hotel rooms, although it's becoming less important as more hotels are offering high-speed Internet access. They tend to offer 24/7 phone support (although the quality of the phone support is generally not that high). National Internet access providers usually have lots of bandwidth so (assuming reasonable load and latency) you'll have fast access. They have lots of equipment and good redundancy, so the odds of you losing service will be low. As with all large companies, the personnel even out; there will usually be someone around who knows something about what's going on.