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ISP reliability is perhaps the single most important factor in choosing an ISP. If your ISP provider costs you little or no money but isn't dependable when you try to get online, is it worth it? Let's face it: you get what you pay for. Often, discount ISPs or free ISPs have several connectivity problems because of high user-to-modem ratios, indirect high-speed connections to the Internet's backbone, saturated network capacity, and few access numbers. Before you decide to go with an ISP, check out the company with the Better Business Bureau's reliability report: http://search.bbb.org/search.html.