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Many free ISP services give customers access to banks of slower modems. These older modems will connect you to the Internet, but at slower speeds than you may be accustomed. Other connectivity issues that you may encounter include drop-offs, which are disconnects from the modem, and bursts, in which the connection speed can vary wildly. Many free internet service providers have no technical support, so you're on your own. Others will charge you for each support call.